Publications

This page gives you access to the agendas and action points of the WBR meetings held during April 2014. 

An information leaflet on Strangford ferry replacement project outlining the facts about the project, including technical drawings and inviting comments from stakeholder and members of the public.

Locations of reservoirs in Northern Ireland and results of surveys carried out by Rivers Agency assessing the impact of proposed legislation on reservoirs that are regarded as community assets are available below.

Traffic sign authorisation for the purpose of indicating to vehicular traffic the location of a parking bay which is reserved for disabled person's badge holders or for loading only at times indicated on the accompanying signs.

The feasibility report, appendices and proposed options for the Lagan pedestrian and cycle bridge:

The Department has made a Statutory Rule entitled The Parking and Waiting Restrictions (Charlemont Gardens, Armagh) Order (Northern Ireland) 2014 (S.R. 2014 No. 113) which will come into operation on 6 May 2014.

This Best Practice Guidance is based on English Heritage publication ‘Enabling development and the conservation of significant places; Policy and Guidance’.

A report looking at the effectiveness of complaints management within Driver Vehicle Agency over the last year, highlighting performance against targets and commenting on opportunities to improve current service delivery.

Monthly analysis of customer complaints within the Driver Vehicle Agency in 2014

Action Plan and Results of a Customer Satisfaction survey carried out in 2011

The Customer Service Excellence model was developed and is used by the Driver Vehicle Agency as a practical tool for driving customer-focused change within the organisation.

A customer charter performance report based on the findings from the customer satisfaction survey in 2011.

Call Reduction Analysis - Action Plan 2013

Driver Vehicle Agency has established an extensive network of customers and stakeholders through which it regularly conducts consultation exercises to find the best methods and approaches to develop a better understanding of customer needs.

The accreditation acknowledges the high standards of training delivered to staff and the high levels of service delivered to customers across the Driver Vehicle Agency

OCR bench marking is a level of comparison that the Driver Vehicle Agency uses to analyse performance levels against similar organisations.

Guidance to applicants about how to get a licence and the standards the Department for Infrastructure expects from licence holders in the course of their business.

A review of the improvement undertaken by Driver Vehicle Agency from customer feedback.

This page gives you access to the agendas and action points of the WBR meetings held during March 2014. 

The Northern Ireland road and rail transport statistics bulletin provides statistical information on use of public transport and deliveries of petrol and diesel for use in Northern Ireland.