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This page gives you access to the agendas and action points of the WBR meetings held during April 2014. 

Published 12 May 2014Agendas and minutes

An information leaflet on Strangford ferry replacement project outlining the facts about the project, including technical drawings and inviting comments from stakeholder and members of the public.

Published 23 April 2014Guidance literature

Locations of reservoirs in Northern Ireland and results of surveys carried out by Rivers Agency assessing the impact of proposed legislation on reservoirs that are regarded as community assets are available below.

Published 18 April 2014Notices

Traffic sign authorisation for the purpose of indicating to vehicular traffic the location of a parking bay which is reserved for disabled person's badge holders or for loading only at times indicated on the accompanying signs.

Published 18 April 2014Policy papers

The feasibility report, appendices and proposed options for the Lagan pedestrian and cycle bridge:

Published 16 April 2014Independent reports

The Department has made a Statutory Rule entitled The Parking and Waiting Restrictions (Charlemont Gardens, Armagh) Order (Northern Ireland) 2014 (S.R. 2014 No. 113) which will come into operation on 6 May 2014.

Published 14 April 2014Legislation and regulations

This Best Practice Guidance is based on English Heritage publication ‘Enabling development and the conservation of significant places; Policy and Guidance’.

Published 14 April 2014Guidance literature

A report looking at the effectiveness of complaints management within Driver Vehicle Agency over the last year, highlighting performance against targets and commenting on opportunities to improve current service delivery.

Published 08 April 2014Corporate reports

Monthly analysis of customer complaints within the Driver Vehicle Agency in 2014

Published 08 April 2014Corporate reports

Action Plan and Results of a Customer Satisfaction survey carried out in 2011

Published 08 April 2014Corporate reports

The Customer Service Excellence model was developed and is used by the Driver Vehicle Agency as a practical tool for driving customer-focused change within the organisation.

Published 08 April 2014Corporate reports

A customer charter performance report based on the findings from the customer satisfaction survey in 2011.

Published 08 April 2014Corporate reports

Call Reduction Analysis - Action Plan 2013

Published 08 April 2014Business plans

Driver Vehicle Agency has established an extensive network of customers and stakeholders through which it regularly conducts consultation exercises to find the best methods and approaches to develop a better understanding of customer needs.

Published 08 April 2014Corporate reports

The accreditation acknowledges the high standards of training delivered to staff and the high levels of service delivered to customers across the Driver Vehicle Agency

Published 08 April 2014Corporate reports

OCR bench marking is a level of comparison that the Driver Vehicle Agency uses to analyse performance levels against similar organisations.

Published 08 April 2014Corporate reports

Guidance to applicants about how to get a licence and the standards the Department for Infrastructure expects from licence holders in the course of their business.

Published 08 April 2014Guidance literature

A review of the improvement undertaken by Driver Vehicle Agency from customer feedback.

Published 08 April 2014Notices

This page gives you access to the agendas and action points of the WBR meetings held during March 2014. 

Published 07 April 2014Agendas and minutes

The Northern Ireland road and rail transport statistics bulletin provides statistical information on use of public transport and deliveries of petrol and diesel for use in Northern Ireland. 

Published 27 March 2014Statistical reports

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