10-18 Adelaide Street
Telephone: 028 9054 0540 (Text relay prefix 18001)
If you need to raise an operational issue about a road or a street (for example an issue with a streetlight, pothole or roadworks) the quickest and easiest way to do this is by registering the issue using our online portal. Once you register your issue you will be able to track the progress.
In case of an out of hours emergency, you should contact one of the following emergency contacts:
-Northern Ireland Water Waterline 03457 440 088
-Flooding Incident Line 0300 2000 100
Should you wish to contact the Department about a specific, non-emergency issue, please use the relevant contact from the list below.
If you need to contact the Department about any other matter that is not listed below please email: firstname.lastname@example.org. You should note that this e-mail address is not monitored outside of normal office hours.
You can contact any specific member of senior staff in the Department through the main Departmental e-mail address by naming the officer you want your correspondence forwarded to.
Section 8 of The Functioning of Government (Miscellaneous Provisions) Act NI 2021 places certain duties upon Ministers, special advisers and officials within departments in relation to recording lobbying (as defined by the Act). Contacting the Minister directly (either verbally or through written correspondence to a non-Departmental email or social media account) may result in a record of the contact being included within the Infrastructure Minister’s lobbying register.