Contacts

Telephone: 028 9054 0540 (Text relay prefix 18001) 

If you need to raise an operational issue about a road or a street (for example an issue with a streetlight, pothole or roadworks) the quickest and easiest way to do this is by registering the issue using our online portal. Once you register your issue you will be able to track the progress.

There is presently no public access to our Roads or Rivers offices; please contact our Roads and Rivers teams by telephone, mail or email.
In the event of an emergency outside office hours please contact the relevant DfI Roads Division.

If you need to contact the Department with any other matter that is not listed in the contacts please email: info@infrastructure-ni.gov.uk.

You can contact any specific member of senior staff in the Department through the main Departmental e-mail address by naming the officer you want your correspondence forwarded to.

Alternatively contact us using our feedback form or view our complaints procedure.

Lobbying
Section 8 of The Functioning of Government (Miscellaneous Provisions) Act NI 2021 places certain duties upon Ministers, special advisers and officials within departments in relation to recording lobbying (as defined by the Act). Contacting the Minister directly (either verbally or through written correspondence to a non-Departmental email or social media account) may result in a record of the contact being included within the Infrastructure Minister’s lobbying register.