Publications

This Best Practice Guidance is based on English Heritage publication ‘Enabling development and the conservation of significant places; Policy and Guidance’.

A report looking at the effectiveness of complaints management within Driver Vehicle Agency over the last year, highlighting performance against targets and commenting on opportunities to improve current service delivery.

Monthly analysis of customer complaints within the Driver Vehicle Agency in 2014

Action Plan and Results of a Customer Satisfaction survey carried out in 2011

The Customer Service Excellence model was developed and is used by the Driver Vehicle Agency as a practical tool for driving customer-focused change within the organisation.

A customer charter performance report based on the findings from the customer satisfaction survey in 2011.

Call Reduction Analysis - Action Plan 2013

Driver Vehicle Agency has established an extensive network of customers and stakeholders through which it regularly conducts consultation exercises to find the best methods and approaches to develop a better understanding of customer needs.

The accreditation acknowledges the high standards of training delivered to staff and the high levels of service delivered to customers across the Driver Vehicle Agency

OCR bench marking is a level of comparison that the Driver Vehicle Agency uses to analyse performance levels against similar organisations.

Guidance to applicants about how to get a licence and the standards the Department for Infrastructure expects from licence holders in the course of their business.

A review of the improvement undertaken by Driver Vehicle Agency from customer feedback.

This page gives you access to the agendas and action points of the WBR meetings held during March 2014. 

The Northern Ireland road and rail transport statistics bulletin provides statistical information on use of public transport and deliveries of petrol and diesel for use in Northern Ireland. 

The road markings for the purpose of indicating to vehicular traffic with the exception of pedal cyclists, that vehicles should not proceed beyond the first stop line reached when complying with an indication given by a light signal or by a constable in uniform.

The TSNI collects information on how and why people travel within Northern Ireland.  Three years of data need to be combined to ensure the analysis carried out is robust.  The urban-rural report (produced since 2008-2010) contains an urban-rural breakdown of the data

Guidance on the dangers of overloading a vehicle.

Guidance on requirements for registering Number Plates

The planning customer surveys report on levels of customer satisfaction for Planning NI in relation to a number of key areas of customer service.

The statistics reported within this publication include summary key business volumes and transactions received and processed by the Driver and Vehicle Agency during the quarter specified.