Contacts

Emergency Contacts

If there is an emergency outside normal office hours, please use the relevant number below:

• Northern Ireland Water Waterline: 03457 440 088
• Flooding Incident Line: 0300 2000 100
• DfI Roads emergency/out-of-hours: 0300 200 7899
  Use this number only where the issue presents a serious risk to life or safety.

Report a Road or Street Issue

The quickest way to report a road or street problem is through nidirect. This includes issues such as:

• potholes;
• streetlights;
• roadworks;
• blocked drains;
• damaged signs;
• overgrown hedges, weeds and trees.
• obstructions on the road
• other road or footway problems.

You can report and track your issue online through the nidirect road reporting service: Problems with roads and streets | nidirect

Contact DfI Roads

If your Roads enquiry cannot be reported through nidirect, please contact the relevant DfI Roads office.

DfI Roads is divided into four areas. You can use the Roads Area Map to check which office covers your location. 

DfI Roads Northern

Email: dfiroads.northern@infrastructure-ni.gov.uk 
Region Covered: Antrim and Newtownabbey Borough Council; Causeway Coast and Glens Borough Council; Mid and East Antrim Borough Council.

DfI Roads Southern

Email: dfiroads.southern@infrastructure-ni.gov.uk 
Region Covered: Armagh City, Banbridge and Craigavon Borough Council; Ards and North Down Borough Council; Newry, Mourne and Down District Council.

DfI Roads Eastern

Email: dfiroads.eastern@infrastructure-ni.gov.uk 
Region Covered: Belfast City Council; Lisburn and Castlereagh City Council.

DfI Roads Western

Email: dfiroads.western@infrastructure-ni.gov.uk 
Region Covered: Derry City and Strabane District Council; Fermanagh and Omagh District Council; Mid Ulster District Council.

Further Information Available on NI Direct:

Apply for or Renew a Blue Badge

Apply for a 60+ SmartPass and Senior (65+) SmartPass

Claim compensation for a for a road or street problem

Contact the Driver and Vehicle Agency (DVA)

Travel, Transport and Roads

Other Enquiries

If your enquiry is not related to roads or streets, please use the contact details listed under the relevant topic area below.

Freedom of Information (FOI) and Environmental Information Regulations (EIR) requests, should be sent to:  DFIIMU@infrastructure-ni.gov.uk

To report a website problem, such as a broken link or technical issue, please use our feedback form.

You can also view our complaints procedure if you are unhappy with a service you have received.

If you are unsure who to contact, email: info@infrastructure-ni.gov.uk 

This mailbox is monitored during normal office hours only.

Lobbying
Section 8 of The Functioning of Government (Miscellaneous Provisions) Act NI 2021 places certain duties upon Ministers, special advisers and officials within departments in relation to recording lobbying (as defined by the Act). Contacting the Minister directly (either verbally or through written correspondence to a non-Departmental email or social media account) may result in a record of the contact being included within the Infrastructure Minister’s lobbying register.