This document sets out the way Transport Regulation Unit, and staff delegated to work on behalf of the Department, approach the management of casework and explains how the Departments believes those staff should interpret the law in relation to that case management.
These Practice Guidance Documents are currently being reviewed to take account of The Goods Vehicles (Licensing of Operators) (Amendment) Regulations 2022 – please read in conjunction with The Goods Vehicles (Licensing of Operators) (Amendment) Regulations 2022.
TRU Practice Guidance - Case Management