Background
This survey report is published to provide an indication of the levels of satisfaction across a range of key DVA customer service areas. It allows senior management to monitor customer satisfaction, to implement any service reviews and to develop action plans as a consequence of feedback provided by customers through this survey. For customers it is an opportunity to convey their views on services using an independent and transparent process. In addition, it affords them an opportunity to indicate what they consider to be reasonable performance levels across key DVA service areas.