DfI Customer Charter
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The Customer Charter has been developed so that our customers know what standard of service they can expect from the Department.It sets out how we are committed to meeting the needs of all our customers and includes details on what we do, our standards of service and how to contact the Department.
Any queries on the Customer Charter should be addressed to:
Strategy and Business Planning
James House
2-4 Cormac Avenue
Belfast
BT7 2JA
Email: info@infrastructure-ni.gov.uk
Please note, the Department for Infrastructure operates a zero-tolerance policy towards abusive or offensive language towards our staff. Correspondence containing such language will therefore not be answered.