DfI Customer Charter

Date published: 27 January 2023

The Customer Charter has been developed so that our customers know what standard of service they can expect from the Department.

It sets out how we are committed to meeting the needs of all our customers and includes details on what we do, our standards of service and how to contact the Department.

Any queries on the Customer Charter should be addressed to:

Strategic Business Planning
Room 402
Clarence Court
10-18 Adelaide Street
BT2 8GB

Email: info@infrastructure-ni.gov.uk

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