DfI Roads Report a Fault - Privacy Notice

Data Controller:

DfI Roads – Network Services
James House
2 - 4 Cromac Avenue
Belfast
BT7 2JA

• Telephone: 028 9054 0483

DfI Data Protection Officer
James House
2 - 4 Cromac Avenue
Belfast
BT7 2JA

• Telephone: 028 9054 0806
• Email: dfigdpr@infrastructure-ni.gov.uk

Why are you processing my personal information?

• In case we need to contact you to seek further information to help with the investigation and any possible remedial work necessary.
• To send you an acknowledgement email with the enquiry reference number and details on how to track the progress or find out the outcome of an investigation online.

What categories of personal data are you processing?

• Personal data – including your name, email address and/or telephone number. Our lawful basis for processing this under the UK GDPR are Article 6(1)(c) and 6(1)(e).
• Special category personal data – none.

Where do you get my personal data from?

You

Do you share my personal data with anyone else?

No. The report a fault enquiry may be considered by our internal DfI Claims Unit should the information be relevant during the Department’s defence of a public liability claim.

Do you transfer my personal data to other countries?

No.

How long do you keep my personal data?

Personal information will be disposed of in line with our Retention and Disposal Schedule

What rights do I have?

• You have the right to obtain confirmation that your data is being processed.
• You have the right to access to your personal data.
• You are entitled to have personal data rectified if it is inaccurate or incomplete.
• You have the right to object to the processing of your information. However, this may mean that your enquiry may not dealt with.

How do I complain if I am not happy?

If you are unhappy with any aspect of this privacy notice, or how your personal information is being processed, please contact the Department’s Data Protection Officer using the contact details above.

If you are still not happy, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO):

Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

• Tel: 0303 123 1113
• Email: casework@ico.org.uk
• Website: https://ico.org.uk/global/contact-us

Last updated June 2024