Strangford Lough Ferry Service - Privacy Notice

Non-payment of fares, Smartcard Registration Scheme, Moorings & CCTV.

Data Controller:

• Telephone: 0300 200 7898
• Email: Strangfordferry@infrastructure‐ni.gov.uk

• Telephone: 028 90540806
• Email: DFIGDPR@infrastructure‐ni.gov.uk

Why do we need your personal information?

Strangford Lough Ferry Service is operated by the Department for Infrastructure under Part VIII Road Ferries of the Roads (Northern Ireland) Order 1993. This order makes provision for charging appropriate fares. 

If a passenger refuses to pay or is unable to pay for any reason, they will be issued a non‐payment report by ferry staff. Passengers are required to pay full fare at the ferry terminal office within one week of the non-payment report being issued.

The Department offers an optional smartcard registration scheme which attracts a discount when multiple journeys are purchased. If a card is reported as lost, stolen or damaged, the card can be disabled and the balance of journeys can be transferred onto a new card.  The personal information provided on your registration form will be used to confirm your identity. The personal information provided on the smartcard registration form is processed by Strangford Lough Ferry Service (the data controller) for the purposes of managing the smartcard system only.

Moorings in Strangford Harbour are privately owned and are placed under licence from the Department. The Department has a responsibility to ensure that all vessels being moored within the harbour are insured.

CCTV cameras are installed onboard vessels, around the terminal building and harbour areas. Cameras are operated in accordance with Northen Ireland Civil Service (NICS) policy.   

What categories of personal do we process?

• Personal information: Name, address, telephone number & email address 
• Vehicle registration for non‐payment of fares
• Insurance documents for mooring owners
• Name of vessel
• CCTV images   

Where do we get your personal data from?

We collect your personal information from you using non‐payment report forms and smartcard or mooring applications.

Do you share my personal data with anyone else?

The Department for Infrastructure (the Data Controller) may share your information internally for the purpose of managing and administration of fares. Your data may also be shared, if necessary, with enforcement agencies for the purpose of the prevention and detection of crime.

Do you transfer my personal data to other countries?

No, personal data will not be transferred to other countries.                             

How long do you keep my personal data?

We will only retain your data for as long as necessary to process your application, recover unpaid fares and operate the smartcard scheme. (After this period your personal data will be archived and then deleted in accordance with NICS data storage policies.) If wrong doing is detected data will be retained securely until this has satisfactorily resolved.

What rights do I have?

• You have the right to obtain confirmation that your data is being processed, and access to your personal data
• You are entitled to have personal data rectified if it is inaccurate or incomplete
• You have the right to object to the processing, in specific circumstances

How do I complain if I am not happy?

If you are unhappy with any aspect of this privacy notice, or how your personal information is being processed, please contact the Departmental Data Protection Officer using the contact details above.

If you are still not happy, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO):

• Tel: 0303 123 1113
• Email: casework@ico.org.uk
• Website: https://ico.org.uk/global/contact-us

Last updated June 2024