Publications

This is the third Annual Report on Northern Ireland’s Road Safety Strategy to 2020 (the Strategy) and covers the period 1 January 2013 to 31 December 2013.

Environment Committee recommendations and report on home to school transport.

Report on levels of customer satisfaction for Driver & Vehicle Agency, across key areas of customer service.

This is the Department for Regional Development's Annual Report on the operation of its Audit and Risk Assurance Committee.

The Agency's resource accounts as presented to the Northern Ireland Assembly for the year ended 31 March 2014.

Driver and Vehicle Agency annual report and statement of accounts for the year ended 31 March 2014

A balanced scorecard monitoring and measuring targets for the Driver Vehicle Agency for 2014/15.

This is the Department for Regional Development's Annual Report on the operation of its Relationships with Arm's Length Bodies Sub-committee.

A report looking at the effectiveness of complaints management within Driver Vehicle Agency over the last year, highlighting performance against targets and commenting on opportunities to improve current service delivery.

Monthly analysis of customer complaints within the Driver Vehicle Agency in 2014

Action Plan and Results of a Customer Satisfaction survey carried out in 2011

The Customer Service Excellence model was developed and is used by the Driver Vehicle Agency as a practical tool for driving customer-focused change within the organisation.

A customer charter performance report based on the findings from the customer satisfaction survey in 2011.

Driver Vehicle Agency has established an extensive network of customers and stakeholders through which it regularly conducts consultation exercises to find the best methods and approaches to develop a better understanding of customer needs.

The accreditation acknowledges the high standards of training delivered to staff and the high levels of service delivered to customers across the Driver Vehicle Agency

OCR bench marking is a level of comparison that the Driver Vehicle Agency uses to analyse performance levels against similar organisations.

Northern Ireland Road Safety Problem Profile represents the most up-to-date understanding of the key road safety issues as supported by 2006 – 2010 road traffic collision and casualty data.

This report examines the motivation for, and nature of, visions from various countries and reviews and considers their implications for road safety practice, policy and strategy.

Final Report (July 2012)on Improving the Road Safety of Older People.