DFI/2023-0418: A Freedom of Information Act 2000 request for details of DVA’s online booking system on nidirect, including the: 1) average time taken to access the “Find Appointment” page; 2) maximum time allowed to change a MOT booking before the session closes; 3) total number of times the “change MOT” booking page has been accessed; 4) number of times a successful new booking was made before the session closes; & 5) average delay, over the last 12 months, between the MOT booking date and the MOT appointment date.
DFI/2023-0418 - Details of DVA’s online booking system on nidirect, including the: 1) average time taken to access the “Find Appointment” page; 2) maximum time allowed to change a MOT booking before the session closes; etc.